By visiting or shopping at StandsOnline.com, you accept the following terms and conditions. Please read them carefully.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
All products come with a standard warranty against manufacturers defect and brand new in manufacturer sealed box. Most manufacturers offer a 1 year warranty against defects. We only select the finest manufacturers with top reputations for quality assurance.
What is your Returns and Refunds policy?
Customer satisfaction is our top priority. We offer up to 7 days from date (received) for defective products(pieces) to be returned. We will gladly exchange the damaged product(pieces) for free of charge. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable.
To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address.
Orders cannot be Cancelled once they are shipped. If you have decided to cancel, return or refuse delivery, customer responsible for the order original shipping charges, return shipping charges, and a 20% restocking fee to cover repair, cleaning and repackaging expenses. It will be deducted from your refund.
Returns are only accepted in their original boxes, and should be unassembled or opened. Once an item has been assembled or out of original packaging it is no longer returnable.
Submitting a Return from the Store
Customers needing to request a return may do so under the Customer Service Menu. The customer must select the Order History menu and click the "details" button on the order needing a return.
What if my item arrives damaged?
Our staff is full trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 2 days of arrival. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem. We will gladly exchange the damaged product(pieces) for free of charge. We are not responsible for any damages not reported within 2 days of arrival. We will gladly exchange the damaged product(pieces) for free of charge.
If you have decided to cancel your order or return everything back, customer responsible for the order original shipping charges, return shipping charges, and a 20% restocking fee to cover repair, cleaning and repackaging expenses. It will be deducted from your refund.
You MUST inspect the package at the time of delivery. If the product has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" on the sheet that they ask you to sign and refuse the delivery. Also, please report to us immediately.
What about delivery confirmation?
We send tracking numbers and order updates through our automated e-mail system. This will allow you to track your order. You will usually receive a phone call for large items that ship via Truck to work out shipping details.