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How can I contact you?
StandsOnline.com
6240 Mammoth ave
Van Nuys, CA 91401
A customer service representative will be happy to assist you with any questions you may have regarding purchases between the hours of 8AM and 6PM (Pacific).
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Do you offer a warranty?
All products come with a standard warranty against manufacturers defect and brand new in manufacturer sealed box. Most manufacturers offer a 1 year warranty against defects. We only select the finest manufacturers with top reputations for quality assurance.
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Free shipping on all Orders?
We provide FREE SHIPPING on all Orders within the 48 US contiguous states. We do not ship outside the U.S or Canada.
Shipment via a freight company -You and someone on your behalf will need to be available during the business day to accept and unload the item. The freight company will call you 24 hours ahead to schedule a delivery time.
Yes, we do ship to Canada for additional charges. Please contact us by email for the shipping quote.
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What is your Returns and Refunds policy?
Customer satisfaction is our top priority. We offer up to 7 days from date (received) for defective products(pieces) to be returned. We will gladly exchange the damaged product(pieces) for free of charge. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable.
To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address.
Orders cannot be Cancelled once they are shipped. If you have decided to cancel, return or refuse delivery, customer responsible for the order original shipping charges, return shipping charges, and a 20% restocking fee to cover repair, cleaning and repackaging expenses. It will be deducted from your refund.
Returns are only accepted in their original boxes, and should be unassembled or opened. Once an item has been assembled or out of original packaging it is no longer returnable.
Submitting a Return from the Store
Customers needing to request a return may do so under the Customer Service Menu. The customer must select the Order History menu and click the "details" button on the order needing a return.
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What if my item arrives damaged?
Our staff is full trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 2 days of arrival. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. We are not responsible for any damages not reported within 2 days of arrival. We will gladly exchange the damaged product(pieces) for free of charge.
If you have decided to cancel your order or return everything back, customer responsible for the order original shipping charges, return shipping charges, and a 20% restocking fee to cover repair, cleaning and repackaging expenses. It will be deducted from your refund.
You MUST inspect the package at the time of delivery. If the product has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" on the sheet that they ask you to sign and refuse the delivery. Also, please report to us immediately.
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What about delivery confirmation?
We send tracking numbers and order updates through our automated e-mail system. This will allow you to track your order. You will usually receive a phone call for large items that ship via Truck to work out shipping details.
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How will you ship my order?
We ship UPS or FedEx Ground for most items. Oversize items or multiple quantity orders will ship via Truck. Some CA orders ship via our own delivery service. Please note unless specifically noted as "Inside Delivery" trucking orders will be curb side delivery & you should expect to have help available on delivery. Inside delivery is available for an additional fee, please contact us if you require inside delivery.
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Do you charge sales tax?
There is no sales tax collected on any order shipped outside of CA. StandsOnline.com will collect the appropriate sales tax for orders shipped within CA State. This will be added to your final total when placing your order.